Privacy Policy

1. Who are the parties involved?

In this Privacy Policy, we mean:

'SAPINS.BE' : SAPINS.BE SPRL, established at 1420 Braine-L'alleud, Chaussée de Tubize 383 A, VAT No.: 0893.134.428, operator of the website sapinbelge.be

'User', 'you' : any natural person (B2C) or legal entity (B2B) who is or enters into a contractual relationship, whatever its nature, with SAPINS.BE via the sapinbelge.be website.

'GDPR' : Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

2. For what purposes is my information used?

SAPINS.BE attaches great importance to the protection of your privacy and personal data. SAPINS.BE will only use your data in accordance with the GDPR and other relevant legal provisions in force.

We use your personal data to:

• Ensure the proper technical functioning of our website sapinbelge.be
• Process your orders and provide customer service
• Communicate informative messages to you
• To inform you of our new products and offers
• Improve our services and your user experience

Access to your data (sending of newsletters or promotional messages) may be transmitted to partners for informational or advertising purposes, but only with your explicit consent.

Your personal data itself is never sold or transmitted to third parties.

SAPINS.BE has taken all legal and technical precautions to prevent any illegal access and use. In the event of a data breach, we will notify you in accordance with legal obligations.

3. What personal data is collected?

We collect the following data:

Mandatory data for order processing:

• First and last name
• E-mail address
• Delivery and billing address
• Phone number
• Payment information (processed securely)

Optional data:

• Communication preferences
• Order History
• Navigation data on sapinbelge.be

Analytical data:

We collect analytical data about the use of our website sapinbelge.be . This data is often anonymized and is used only to evaluate the performance of our site.

4. Is location information stored?

Analytical data (e.g. Google Analytics) from sapinbelge.be may include approximate location information based on your IP address.

This information is imprecise and insufficient to determine an exact location. We only use this information to:

• Ensure the proper technical functioning of our site
• Adapt our services according to the regions
• Comply with our legal obligations regarding deliveries

5. Who is responsible for the processing?

SAPINS.BE SPRL acts as the controller of the data collected on sapinbelge.be .

We determine the purposes and means necessary for processing your personal data.

6. Data retention period

We keep your personal data only for as long as necessary for the purposes for which it was collected:

• Order data : 10 years (accounting obligations)
• Marketing data : until you opt out
• Browsing data : 25 months maximum
• Contact details : as long as your account is active

7. What are your rights?

In accordance with the GDPR, you have the following rights:

Right of access

You can request access to the personal data we hold about you.

Right of rectification

You can request the correction of inaccurate or incomplete data.

Right to erasure

You can request the deletion of your data under certain conditions.

Right to restriction of processing

You can request the limitation of the processing of your data.

Right to portability

You can request to receive your data in a structured, machine-readable format.

Right to object

You can object to the processing of your data for direct marketing purposes at any time.

How to exercise your rights?

To exercise your rights, contact us:

• By email : info@sapinbelge.be
• By mail : SAPINS.BE SPRL, Chaussée de Tubize 383 A, 1420 Braine-L'alleud

We respond to your requests within 30 days.

8. Data transfers outside the EU

SAPINS.BE is a Belgian company. If data is transferred to countries outside the European Union, we will ensure that these countries offer an adequate level of protection or that appropriate safeguards are in place.

Transfers may only take place in the following cases:

• With your explicit consent
• For the performance of a contract with you
• For reasons of important public interest
• When appropriate safeguards are put in place

9. Data security

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Accidental disclosure
• Destruction or alteration
• Accidental loss

10. Cookies and similar technologies

The sapinbelge.be website uses cookies to improve your user experience. For more information, see our cookie policy.

11. Changes to this policy

We reserve the right to modify this privacy policy. Significant changes will be notified to you by email or via our website sapinbelge.be .

12. Contact