Privacy Policy

1. Who are the parties involved?

In this Privacy Policy, we mean by:

'SAPINS.BE': SAPINS.BE SPRL, established at 1420 Braine-L'alleud, Chaussée de Tubize 483 A, VAT No.: 0893.134.428, operator of the website sapinbelge.be

'User', 'you': any natural person (B2C) or legal entity (B2B) who enters into or is in a contractual relationship, regardless of its nature, with SAPINS.BE through the website sapinbelge.be.

'GDPR': Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

2. For what purposes is my information used?

SAPINS.BE attaches great importance to the protection of your privacy and personal data. SAPINS.BE will exclusively use your data in accordance with the GDPR and other relevant applicable legal provisions.

We use your personal data to:

• Ensure the proper technical functioning of our website sapinbelge.be
• Process your orders and provide customer service
• Send you informative messages
• Inform you about our new products and offers
• Improve our services and your user experience

Access to your data (sending newsletters or promotional messages) may be transmitted to partners for informational or advertising purposes, but only with your explicit consent.

Your personal data itself is never sold or transmitted to third parties.

SAPINS.BE has taken all legal and technical precautions to prevent any unlawful access and use. In the event of a data breach, we will inform you in accordance with legal obligations.

3. What personal data is collected?

We collect the following data:

Mandatory data for order processing:

• First name and last name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely)

Optional data:

• Communication preferences
• Order history
• Browsing data on sapinbelge.be

Analytical data:

We collect analytical data on the use of our website sapinbelge.be. This data is often anonymized and is used solely to evaluate our website's performance.

4. Is location information stored?

Analytical data (e.g., Google Analytics) from sapinbelge.be may include approximate location information based on your IP address.

This information is imprecise and insufficient to determine an exact location. We only use this information to:

• Ensure the proper technical functioning of our site
• Adapt our services according to regions
• Fulfill our legal obligations regarding deliveries

5. Who is responsible for processing?

SAPINS.BE SPRL acts as the data controller for data collected on sapinbelge.be.

We determine the purposes and means necessary for processing your personal data.

6. Data retention period

We only retain your personal data for as long as necessary for the purposes for which it was collected:

• Order data: 10 years (accounting obligations)
• Marketing data: until you unsubscribe
• Browsing data: maximum 25 months
• Contact data: as long as your account is active

7. What are your rights?

In accordance with the GDPR, you have the following rights:

Right of access

You can request access to the personal data we hold about you.

Right to rectification

You can request the correction of inaccurate or incomplete data.

Right to erasure

You can request the deletion of your data under certain conditions.

Right to restriction of processing

You can request the restriction of the processing of your data.

Right to data portability

You can request to receive your data in a structured, machine-readable format.

Right to object

You can object to the processing of your data for direct marketing purposes at any time.

How to exercise your rights?

To exercise your rights, please contact us:

• By email: info@sapinbelge.be
• By mail: SAPINS.BE SPRL, Chaussée de Tubize 383 A, 1420 Braine-L'alleud

We will respond to your requests within 30 days.

8. Data transfers outside the EU

SAPINS.BE is a Belgian company. If data were to be transferred to countries outside the European Union, we would ensure that these countries offer an adequate level of protection or that appropriate safeguards are in place.

Transfers may only take place in the following cases:

• With your explicit consent
• For the performance of a contract with you
• For important reasons of public interest
• When appropriate safeguards are in place

9. Data security

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Accidental disclosure
• Destruction or alteration
• Accidental loss

10. Cookies and similar technologies

The website sapinbelge.be uses cookies to improve your user experience. For more information, please consult our cookie policy.

11. Changes to this policy

We reserve the right to modify this privacy policy. Significant changes will be notified to you by email or via our website sapinbelge.be.

12. Contact